Privacy policy
Last Updated: 1 January 2026
At PakEStore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer data when you visit our website, place an order, or contact us.
By using our website or services, you agree to this Privacy Policy.
1️⃣ Information We Collect
We may collect the following information when you place an order or contact us:
✔ Full Name
✔ Phone Number
✔ Email Address
✔ Shipping Address
✔ Billing Information (if applicable)
✔ Product / Order Details
✔ Communication History (Email / WhatsApp / Support Messages)
✔ Device / Browser Information (basic website analytics)
2️⃣ How We Use Your Information
Your information may be used for:
✔ Order processing
✔ Shipping & delivery coordination
✔ Customer support
✔ Warranty / claim handling
✔ Fraud prevention
✔ Accounting / business records
✔ Service improvement
✔ Sending order updates
3️⃣ Payment Information
We do not intentionally store sensitive banking passwords or private wallet PIN codes.
Payments made through bank transfer, EasyPaisa, JazzCash, COD, or third-party services are processed through their respective platforms.
Customers should only send payment proof screenshots when required.
4️⃣ Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no internet system is 100% secure, so absolute security cannot be guaranteed.
5️⃣ Sharing of Information
We do not intentionally sell customer personal data.
Your information may only be shared when necessary with:
✔ Courier / Delivery Partners
✔ Payment Providers
✔ Technical Service Providers
✔ Legal authorities if required by law
Only relevant minimum information will be shared where necessary.
6️⃣ Communication Records
Chats, emails, screenshots, and support conversations may be retained for:
✔ Order verification
✔ Fraud prevention
✔ Claim handling
✔ Service quality review
✔ Legal protection if disputes arise
7️⃣ Cookies & Analytics
Our website may use cookies or analytics tools to improve user experience, remember preferences, and understand traffic behavior.
You may disable cookies in your browser settings.
8️⃣ Customer Responsibilities
Customers should:
✔ Provide accurate order details
✔ Keep contact information updated
✔ Protect their own payment accounts
✔ Avoid sharing sensitive personal data unnecessarily
9️⃣ Third-Party Links / Platforms
If our website links to external websites, apps, payment services, or social media pages, their own privacy policies may apply.
We are not responsible for third-party privacy practices.
🔟 Data Retention
We may retain customer information for as long as reasonably necessary for:
✔ Orders
✔ Support
✔ Tax / accounting records
✔ Fraud prevention
✔ Legal obligations
1️⃣1️⃣ Your Rights
Subject to applicable law, customers may request correction of inaccurate personal information by contacting us.
1️⃣2️⃣ Policy Updates
PakEStore reserves the right to update, modify, or replace this Privacy Policy at any time without prior notice.
Updated versions become effective once published on our website/store pages.
1️⃣3️⃣ Contact Us
For privacy-related questions or official requests:
🤝 Final Agreement
By using our website or placing an order, you acknowledge and accept this Privacy Policy.